Returns & Refunds
Products can be returned within 28 days of you having received them. Products must be in their original packaging, unopened and in a re-sellable condition.
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to return the goods (with the exception of customised products and custom quantities) without reason within 28 days for a full refund, excluding the cost of delivery.
Your refund will be processed upon receiving your return but may take up to 10 days to show back on your account (time vary’s depending on the original payment method used, PayPal is immediate, Stripe can take up to 10 working days).
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty.
Any goods returned should be unopened undamaged and in saleable condition. We cannot accept the return of confectionery or products that have been custom made to your requirements.
How to return goods:
Please email us with your order reference and the items you wish to return.
Dont forget to include a reference number so we know its you that returned the products!
We recommend that you use some form of Recorded Delivery when sending returns as we cannot issue a refund for goods that do not reach us. You will be responsible for the cost of returning the goods to us unless the goods were faulty or we had delivered the goods to you in error.
Faulty /Defective or Incorrect Goods received:
You can always return goods if they are defective. You should inspect the goods as soon as you receive them for defects or damage.
We must be notified within 5 working days of any items received defective, damaged or if there is a shortfall in the quantity sent. Depending on the defect we may request that the item be returned or depending on the defect a photo of the fault/defect may suffice.
We will issue a replacement if available or if requested by the customer a refund. Where goods are damaged, incorrect or faulty, the cost of returning the goods will be reimbursed to the customer.