Frequently Asked Questions
>A short answer to our most frequently asked questions, more detailed information can be found in our Support Portal or by clicking on the pink question mark at the bottom of this any page on this website.
For Ireland (including Northern Ireland) delivery is €4.95 or free shipping on orders over €39.
We accept, Mastercard, Visa, Visa Debit and PayPal.
Stock orders are processed as quickly as possible, usually 1-2 work days, orders containing customised items take about 3-5 work days to dispatch. This website will allow you backorder products such as ribbons and favour boxes (this is because in order to offer you such a varied choice it’s not possible for us to keep a large stock). Orders containing back order quantities ship in 5-10 work days. Once dispatched most orders are delivered next working day, but can take longer during busy periods such as Christmas.
If you look at the top of the page you will see a padlock, this confirms that the site is secure.
You will receive an ‘order email’.
Orders are usually processed in order of receipt, if your order is urgent please make sure you let us know, either contact us after the order is placed or include the event date in the comments box at the checkout.
Once we have packed and processed your order you will be sent a dispatch email containing tracking information and a pdf invoice attachment. We will also include a printout of the invoice with the order.
Yes. We will enclose a VAT invoice with your delivery. We will also attach a pdf version of this invoice to the dispatch email.
Unit19 Tramore Road Business Park
We are located in Waterford City (not Tramore)
Tramore Road Business Park is across from Smyths Toys and next to Mum & Me, our warehouse is just down for Sienna Furniture